Privacy Policy

Introduction & Our Commitment

Let's start with something important: we genuinely care about your privacy. That might sound like something every company says, but we mean it. In an industry where data is often treated as just another commodity to be bought and sold, we've chosen a different path.

This Privacy Policy explains what information Quantum AI ("we," "us," or "our") collects when you use our platform, how we use that information, and what rights you have regarding your data. We've tried to write this in plain language because, honestly, nobody should need a law degree to understand how their information is being handled.

Information We Collect

Information You Provide Directly

When you create an account and use Quantum AI, you provide us with certain information. We're upfront about what that includes:

• Account Information: Your name, email address, phone number, and password when you register
• Identity Verification: Government-issued ID and proof of address (required by financial regulations—not our choice, but necessary)
• Financial Information: Payment details, bank account information, and transaction history
• Communications: Messages you send to our support team, feedback, and survey responses
• Trading Preferences: Your risk tolerance settings, preferred assets, and automated trading configurations

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the platform
• Log Data: IP addresses, access times, referring URLs
• Location Data: General geographic location based on IP address (we don't track precise GPS location)

Why do we collect this? Mostly to make the platform work properly and to improve your experience. If we notice everyone's having trouble with a particular feature, for example, that usage data helps us identify and fix the problem.

How We Use Your Information

Here's where we get specific. We use your information for:

Providing Our Services

• Processing your trades and managing your account
• Verifying your identity (again, regulatory requirement)
• Communicating with you about your account, trades, and platform updates
• Providing customer support when you reach out

Improving the Platform

• Analyzing how people use Quantum AI so we can make it better
• Testing new features and improvements
• Fixing bugs and technical issues
• Training our AI systems to provide better trading signals (using aggregated, anonymized data)

Safety & Security

• Detecting and preventing fraud, unauthorized access, and other harmful activities
• Complying with legal obligations and regulatory requirements
• Protecting our users, our platform, and ourselves from potential threats

Communications

• Sending important account notifications (these aren't optional—they're necessary)
• Marketing communications about new features or promotions (you can opt out anytime)
• Responding to your inquiries and support requests

When We Share Data (and When We Don't)

Let's be crystal clear: we do not sell your personal information. We never have, and we never will. That's a firm commitment.

However, there are limited circumstances where we do share information:

With Our Service Providers

We work with trusted third-party companies that help us run our platform—payment processors, cloud hosting providers, customer support tools, and similar services. These providers only have access to the information they need to do their jobs, and they're contractually obligated to protect your data.

With Regulated Brokers

When you trade through Quantum AI, your trades are executed through regulated broker partners. They need certain information to process your trades and comply with financial regulations.

When Required by Law

If we receive a valid legal request (subpoena, court order, etc.), we may be required to disclose information. We don't take these requests lightly, and we'll push back when we believe a request is overly broad or inappropriate.

In Business Transitions

If Quantum AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'd notify you before your data is transferred to a new entity with different privacy practices.

How We Protect Your Data

Security isn't just a checkbox for us—it's foundational. Here's what we do:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption—the same standard used by banks
• Secure Storage: Your data is stored in secure, access-controlled data centers with multiple layers of physical and digital security
• Access Controls: Only authorized employees can access user data, and only when necessary for their job functions
• Regular Audits: We conduct regular security audits and penetration testing to identify and fix potential vulnerabilities
• Two-Factor Authentication: We strongly encourage (and for certain actions, require) 2FA on your account

Cookies & Tracking

We use cookies and similar technologies. Here's a straightforward breakdown:

Essential Cookies

These are necessary for the platform to function. They handle things like keeping you logged in and remembering your preferences. You can't opt out of these without breaking the site.

Analytics Cookies

We use these to understand how people use our platform—which pages are popular, where users get stuck, that sort of thing. This helps us improve. You can opt out of these.

Marketing Cookies

If you've opted in to marketing communications, we may use cookies to show you relevant ads or content. You can opt out of these at any time.

Most browsers let you control cookie settings. You can block all cookies, but be aware that some features of Quantum AI may not work properly if you do.

Your Rights & Choices

Depending on where you live, you may have specific legal rights regarding your personal data. We respect these rights regardless of your location:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to correct inaccurate information
• Deletion: You can request that we delete your personal information (with some exceptions—we may need to retain certain data for legal or regulatory reasons)
• Portability: You can request your data in a portable, machine-readable format
• Opt-Out: You can opt out of marketing communications at any time
• Restriction: You can ask us to limit how we use your data in certain circumstances

To exercise any of these rights, contact us at privacy@thequantumai.ca. We'll respond within 30 days.

Data Retention

We don't keep your data forever. Here's our general approach:

• Active Accounts: We retain your information as long as your account is active
• Closed Accounts: After you close your account, we retain certain information for up to 7 years as required by financial regulations
• Marketing Data: If you opt out of marketing, we'll stop using your data for that purpose immediately
• Analytics Data: Aggregated, anonymized data may be retained indefinitely for research and improvement purposes

Children's Privacy

Quantum AI is not intended for anyone under 18 years old. We do not knowingly collect personal information from children. If we discover that we've collected data from a child, we'll delete it immediately.

Policy Changes

We may update this Privacy Policy from time to time. When we make significant changes, we'll notify you through the platform or via email. We encourage you to review this policy periodically.

Minor changes (typo fixes, clarifications) may be made without notification, but the "Last Updated" date at the top will always reflect the most recent revision.

How to Contact Us

Questions about this Privacy Policy? Concerns about how we're handling your data? We want to hear from you.

• Email: privacy@thequantumai.ca
• Mail: Quantum AI Privacy Team, Toronto, Ontario, Canada
• Contact Form: Visit our Contact Page

We take privacy inquiries seriously and will respond as quickly as possible—typically within a few business days.